Get a competitive edge.
Responding to reviews in a timely, professional manner drives sales up – and most brands aren’t doing it.
say online reviews influence their buying decisions. (Fan & Fuel)
expect a brand to respond in 3 days or less. (GatherUp)
respond to one or more customer reviews. (WebPunch)
changed their perception of a brand after seeing the brand’s response to a review. (Bazaarvoice)
SOCIAL MEDIA MONITORING & RESPONSE
Serve customers better, together.
For growing companies, managing social reviews is a constant challenge. With reviews coming in daily, how can you engage customers online and resolve complaints before they escalate?
We’re here to help.
Save Time & Hassle
See reviews from 60+ sources on one platform and get email alerts to address feedback in real time.
Protect Your Reputation
Make a positive, lasting impression when our US-based customer service experts respond on your behalf.
Earn Loyal Customers
Quickly understand social media data so you can increase customer satisfaction and sales long term.
How it Works
Get our powerful monitoring platform and add expert response services, a custom response playbook, and more.
Strategize & Plan
First, book a free demo to explore how our software and services work for you.
Observe & Implement
Then, we monitor and respond to reviews while you run your business.
Discover & Grow
Analyzing your data, we offer practical insights to boost scores and sales.
REVIEW RESPONSE GUIDE
Your response matters.
Your business is part of the feedback economy, where every online review instantly becomes a powerful and permanent part of your brand.
And because 89% of consumers read local businesses’ responses to reviews (BrightLocal), the way you reply to both positive and negative reviews could win future customers or tarnish your reputation.
We use proven response techniques to resolve complaints and show customers you care. Download our guide to discover how.