Online review monitoring and response management made simple
Track social media reviews on one easy platform and let our customer service specialists respond on your behalf.
HOW IT WORKS
Review Monitoring & Response Management Services
Our combination of sophisticated review monitoring software and one-on-one response management means we're able to handle all of your online reviews in one simple process.
Watch the video below to learn more about how we manage and protect your brand's reputation online.
Get a competitive edge.
Responding to online reviews in a timely, professional manner drives sales up – and most brands aren’t doing it.
of Consumers
say online reviews influence their buying decisions. (Fan & Fuel)
of Reviewers
expect a brand to respond in 3 days or less. (GatherUp)
of Businesses
respond to one or more customer reviews. (WebPunch)
of Shoppers
changed their perception of a brand after seeing the brand’s response to a review. (Bazaarvoice)
ENGAGE CUSTOMERS & BUILD YOUR BRAND
Combining Review Software With Personal Responses
For growing companies, managing social reviews is a constant challenge. With reviews coming in daily, how can you serve customers online and resolve complaints before they escalate?
We’re here to help.
Save Time & Hassle
See reviews from 60+ sources on one platform and get email alerts to address feedback in real time.
Protect Your Reputation
Make a positive, lasting impression when our US-based customer service experts respond on your behalf.
Earn Loyal Customers
Quickly understand social media data so you can increase customer satisfaction and sales long term.
Our Three-Step Process
Get our powerful review management software and add expert response services, a custom response playbook, and more.
Strategize & Plan
First, book a free demo to explore how our software and services work for you.
Observe & Implement
Then, we monitor and respond to reviews while you run your business.
Discover & Grow
Analyzing your data, we offer practical insights to boost scores and sales.
LAUNCH YOUR STRATEGY
Free Review Management Guide
Your business is part of the feedback economy, where every online review instantly becomes a powerful and permanent part of your brand.
And because 89% of consumers read local businesses’ responses to reviews (BrightLocal), the way you reply to both positive and negative reviews could win future customers or tarnish your reputation.
We use proven response techniques to resolve complaints and show customers you care. Download our guide to discover how.
