The bottom line is, in a highly competitive marketplace, you want to have more positive reviews than your competition. Let Us Respond’s quick review responses and easy-to-use platform is helping us improve and grow our clients’ reputation. – Jay Moreno, Red Flame Media We recently spoke to Jay, founder of Red Flame Media, about the […]
Review Management Is a Secret Weapon for Understanding Customers in 2022
Reviews play an increasingly critical role in the customer decision-making process. It’s becoming ever more likely that customers will choose to shop at or book the services of organizations with high star ratings, lots of positive reviews and effective negative review responses. Many businesses are catching on and putting more effort into acquiring reviews and […]
How Review Responses Can Engage All Generations
Your business can’t succeed without catering to the habits and desires of younger generations, categories that now encompass many buyers under 40. These two generations represent $44 billion in purchasing power, so there’s a lot to lose if your company doesn’t evolve. Customer Reviews Vary By Generation Younger consumers, on average, turn to online reviews […]
Exceed Customer Expectations with Shoppers’ View — New Site Is Live!
We’re excited to announce a new look and feel for the Shoppers’ View website, a change that will make it easier for brands and mystery shoppers alike to offer customers great experiences. Shoppers’ View powers Let Us Respond and has partnered with businesses to improve their customer experience for more than 25 years. Services include […]
Customers Can Change Reviews—5 Insights You Need to Know
Have you ever noticed a negative review that kept you up at night suddenly change to positive (or just disappear) after you take the time to craft a perfect response? That’s at least the dream scenario for any business owner. And it’s certainly possible. On most review platforms, customers can edit or delete reviews whenever […]
How to Use Negative Reviews for Customer Retention
When you receive a negative review, it may seem like that customer is lost forever. But that’s far from the truth. In fact, 56 percent of customers say that a business’s response to their review has changed their perspective on that business. So don’t be so quick to hit that report button on a negative […]