Social Media Review & Reputation Management Posts From Let Us Respond

Why Dedicated Resources Are Needed for Customer Retention Why Dedicated Resources Are Needed for Customer RetentionIt’s a tale as old as time in the business world. Companies spend so much of their budgets on customer acquisition that they don’t have adequate funds left over for customer retention. This all-too-common imbalance is damaging to a retailer’s […]

You already know it’s critical to respond to customer reviews. If you need a little reminder, consider the following: Seven out of ten consumers changed their opinion about a retailer after they responded to a review.  Businesses that reply to just one customer review earn 4% more revenue on average.  On average, when a business […]

Key Takeaways for 2021 Trends for Review Management: Reviews play a significant role in local search and local search leads to sales Personalized responses to online reviews build customer trust Online customers value peer feedback that comes from reviews A review management service will help you monitor reviews and show authenticity As we move further […]

Key Takeaways: Responding to reviews builds customer trusts and fosters customer loyalty The more 5-star reviews you acquire, the stronger your brand will be Responding to negative and neutral reviews is as important as responding to positive reviews Review management services ensure you stay on top of review responses without having to do any heavy […]

There are several ways to evaluate your customers’ attitudes toward your brand, including Net Promoter Score surveys and reputation score analysis. While there are different ways to evaluate how customers perceive your brand, some metrics and methods are much more valuable than others when it comes to building your brand, improving your reputation, and capturing […]

You may already know first-hand how impactful capturing 5-star online reviews is to your business. Research shows that nearly all customers (95%) will read reviews before making a purchase and that 93% of consumers use those reviews to determine the quality of a business.  Not only is it common practice for people to read online […]