When was the last time you opened your phone, searched for a local service or store on Google, and then called or visited that place? In the last day or so? Then you are statistically among the 46% of all Google searches considered local, which are searches commonly identified by terms such as “near me,” “in […]
Why the Restaurant Industry Needs a Response Management Service for reviews
Do you read reviews before going to a restaurant? If you answered yes, you’re not alone. According to the research, most people consult reviews before they will even set foot in a restaurant. More specifically, 58% of customers use reviews to help make a restaurant selection at least one-quarter of the time, with 36% saying […]
Creating Remarkable Customer Experiences Through Review Response Management
The Experience Maker Interviews Let Us Respond So often we forget to put ourselves in our customers shoes and miss the small details that can make or break both customer experience and brand reputation. But what does it take to go beyond just reviews and ratings and create a truly remarkable experience? Our VP and […]
Top Online Review Stats in 2021
Have you ever chosen a restaurant by googling, “restaurants near me,” and reading the reviews? Who hasn’t read Amazon product reviews to select a product? Today, virtually everyone relies on some sort of peer review before making a purchase decision. Customer reviews are just as—if not more—powerful for businesses as they are for customers. Based […]
Online Review Responses Are Necessary: How to Convince Your Boss
If you’re the head of social customer service and in charge of making sure your team answers online reviews, the following scenario may sound familiar. It’s your responsibility to make sure customers are happy, and this includes responding to all customer reviews as soon you receive them. While the expectation is there to stay on […]
Service Customer Reviews With A Budget
Why Dedicated Resources Are Needed for Customer Retention Why Dedicated Resources Are Needed for Customer RetentionIt’s a tale as old as time in the business world. Companies spend so much of their budgets on customer acquisition that they don’t have adequate funds left over for customer retention. This all-too-common imbalance is damaging to a retailer’s […]