The bottom line is, in a highly competitive marketplace, you want to have more positive reviews than your competition. Let Us Respond’s quick review responses and easy-to-use platform is helping us improve and grow our clients’ reputation. – Jay Moreno, Red Flame Media We recently spoke to Jay, founder of Red Flame Media, about the […]
How Review Responses Can Engage All Generations
Your business can’t succeed without catering to the habits and desires of younger generations, categories that now encompass many buyers under 40. These two generations represent $44 billion in purchasing power, so there’s a lot to lose if your company doesn’t evolve. Customer Reviews Vary By Generation Younger consumers, on average, turn to online reviews […]
Exceed Customer Expectations with Shoppers’ View — New Site Is Live!
We’re excited to announce a new look and feel for the Shoppers’ View website, a change that will make it easier for brands and mystery shoppers alike to offer customers great experiences. Shoppers’ View powers Let Us Respond and has partnered with businesses to improve their customer experience for more than 25 years. Services include […]
Customers Can Change Reviews—5 Insights You Need to Know
Have you ever noticed a negative review that kept you up at night suddenly change to positive (or just disappear) after you take the time to craft a perfect response? That’s at least the dream scenario for any business owner. And it’s certainly possible. On most review platforms, customers can edit or delete reviews whenever […]
How to Use Negative Reviews for Customer Retention
When you receive a negative review, it may seem like that customer is lost forever. But that’s far from the truth. In fact, 56 percent of customers say that a business’s response to their review has changed their perspective on that business. So don’t be so quick to hit that report button on a negative […]
5 Great Review Response Examples For 2022
It’s 2022 and now more than ever customers are interacting with companies online. So what does that mean for review response management? Simply put, more and more people are scrutinizing how your company replies to reviews across platforms. You can make a great impact and win customers over with your review response strategy—or make customers […]