Improving Auto Dealer Reputations
Large and small auto dealers share one big thing in common: they depend on positive customer experiences and positive customer feedback. Buying a car can be one of the largest purchases of a lifetime so it's no surprise when dealership reviews might include both extremely positive and extremely negative comments. Multiplied across numerous dealer locations, it's easy to see how tracking and managing these reviews can require a full-time resource.
Let Us Respond solves this issue with a team of auto industry experts, ready to monitor and professionally respond to online customer reviews on your behalf. We take the legwork out of customer feedback so you can get back to focusing on your core sales business.
Common Automotive Industry Problems
Given the amount of competition in the automotive industry as well as the wide availability of inventory, it's no surprise that reviews can be a major driver of future customer purchases.
Here are the most common issues we find in auto industry:
1) Limited Marketing Support - Auto businesses are dedicated to hiring sales teams over online marketing resources.
2) In-Person Sales Reputation - Floor sales employees may not be connected with customer follow-up feedback online.
3) Dealership Competition - Locations may be competing against one another and losing focus on a universal brand experience.
4) Hundreds of Reviews & Locations - New transactions can create unmanageable amounts of reviews across multiple dealer locations.
5) Online Competition - Automotive search engines, price matching, and ease of car delivery put customer experiences in the spotlight like never before.
Adapting To Your Dealership Model
From national dealership brands to local chains, we understand your core business should be spent on acquiring customers without the risk losing future ones.
No matter what model of business or need, our team has the automotive expertise to guide you through a custom review management plan specific to your current presence online.
Let us Respond can provide both review tracking and response management for your specific needs:
National Dealership Networks
Local & Family Owned Businesses
Rental and Used Car Sales
Automotive Repair & Service Centers
Businesses With & Without Existing Marketing Support
Automotive Review Service Benefits
Ready to jump-start matching your in-person sales experiences with your online reputation? Whether you're new to online marketing or have years of digital prowess, our team can help develop a review management plan that's bound to improve your current situation.
Let Us Respond's services specifically adapt to the size and scope of reviews in the automotive industry and provide benefits well beyond standard software:
Review Tracking Across Top Automotive Review Platforms
Improving Local Reputation With Immediate, Custom Responses
Identifying Customer Pain Points and Areas of Concern
Reinforcing Positive Customer Engagement and Return Sales/Service
Multi-Dealer Engagement Support and Growth Consultation
Offering The Same Care For Brand Messaging As Employees
Saving Time and Money Compared to One-Size-Fits-All Software
Software And Service Model Customized For Auto Sales
As your partner in the automotive industry, Let Us Respond leverages the power of a sophisticated review tracking platform and a team of reputation management experts who can speak the language of your brand. We utilize the best parts of social media monitoring software and take on the heavy lifting involved in daily dealer review response management.
Enterprise-level review tracking that can accommodate multiple dealerships, service centers, and local businesses at once.
Dozens of automotive directory, review, and response metrics combined into comprehensive dashboards and reports.
Positive, professional, and brand-focused responses for each of your location reviews.
Consistent review follow-up, interaction, and one-on-one customer discussions.
