The Online Reputation Management Blog

Customers are the lifeblood of any business. Without them, it’ll be impossible to grow. Therefore, putting them at the top of your priority list is in your best interest. Of course, selling your products or services is essential to growth. But to sell, you must recognize the impact your customers have on your ability to […]

Any savvy business owner knows that reputation management is essential to growing. The role reviews play in reputation management is not one to overlook. According to the Spiegel Research Center (SRC), 95% of shoppers read reviews online before making a purchase. What’s more, the SRC also found that by displaying reviews, businesses can increase their […]

Brands only have so much control over what’s said about them online. From reviews to social media posts, customers have several ways to share their experiences with a brand on a multiple of public forums. What customers say online can have a significant impact on a business. In fact, in a survey from BrightLocal, 76% […]

Do you know what your customers are saying about your brand online? These days, customers have a public platform to sing your praises or express their disappointment in their experience with your brand. And you better believe customers are paying attention.  According to Nielson, 92% of people trust the recommendations and opinions of family and […]

How many times do you find yourself reading online reviews to make a purchase decision on which pair of running shoes to buy or what restaurant to visit when you’re in a new city?  Probably more often than you think. In fact, 97% of customers read reviews for local businesses to aid their shopping experience. […]