The Online Review Management Blog

We’re here to help you boost social media review scores, maintain your online reputation, win loyal customers, and increase sales.

Full-service review software

Why Full-Service Review Software is the Best Reputation Management Tool for Brick and Mortar Retailers

Did you know nine out of ten consumers worldwide read reviews before buying products? And, 76 percent of consumers say they trust the reviews they read online as much as personal recommendations. Based on this research, it’s safe to say that how people talk about you online, and how you respond plays a leading role […]
Read More
how to remove negative reviews

How to Delete Negative Reviews (Spoiler: You Can’t)

A bad review looming on Facebook or Google is definitely a bummer for a business. The sentiment expressed by Benjamin Franklin, “it takes many good deeds to build a good reputation, and only one bad one to lose it” rings slightly true in the 21st century when it comes to your online reputation.  In fact, […]
Read More

Google Reviews: Why You Need Them & How to Respond

Since Google is the most popular search engine, with over 5.6 billion searches per day, acquiring Google Reviews is one of the best things you can do for your business. Google is a well-oiled search machine. If you play your SEO and Google Reviews cards right, you reap the benefits of highly-targeted search results.  Google […]
Read More

Facebook Reviews: Why You Need Them & How To Respond

Did you know there are 2.60 billion active Facebook users, and they often use Facebook to check out businesses and review products? In fact, stats show that 78% of American consumers have discovered products to buy via Facebook. Not to mention, 85% of consumers trust online reviews as much as personal recommendations, and 70% of […]
Read More
keeping up with reviews: software vs. service

How to Keep Up Online: Review Service vs. Software

You’re busy—you’re running a business after all. But a big part of running a successful business involves keeping up with your online reviews. In fact, a study from BrightLocal found that 76% of customers trusted online reviews as much as recommendations from family and friends. What’s more, the same study found that 93% of customers […]
Read More
how to respond to negative and positive reviews

How to Respond to Negative Reviews and Positive Reviews

Reviews have a significant impact on your business. Whether it’s a negative review that paints your business in poor light or a positive review that sings your praises, reviews matter to your customers—and should matter to you as a result. But how should you respond to reviews? Should you use the same responses for every […]
Read More
why your brand needs a social media monitoring strategy

Why Your Brand Needs a Social Media Monitoring Strategy

Within the scope of business, the applications of social media are seemingly endless. The advent of instantaneously connecting with customers across the world requires modern approaches that keep your customers at the top of your priority list. But how do brands stay connected to customers? Enter social media monitoring. In this article, we’re taking a […]
Read More
social media monitoring vs. social media management

Social Media Monitoring vs. Social Media Management | Let Us Respond

Social media monitoring and social media management are two similar-sounding terms you probably hear frequently as a business owner. But, the reality is, the two are quite different. Though both are essential for any social media strategy, they each play different roles in supporting said strategy. Social media monitoring = Checking for and replying to […]
Read More
value of 5 star google reviews

The Value of 5-Star Google Reviews and How to Get Them

What’s one of the first things people do when thinking about making a purchase? They turn to the internet. Customers use search engines and review sites to learn anything they can about a business and its products or services. In fact, a survey from BrightLocal found that a whopping 82% of customers read online reviews […]
Read More
review and reputation management header

What You Need to Know About Review Management and Reputation Management

Maintaining your online image is a full-time job. Keeping up with user comments, reviews, and messages—especially if you have multiple profiles to manage—can be exhausting. Yet, it’s necessary to know what people are saying about your business. In fact, according to a report from Edelman, when researching a new product or service online, 64% of […]
Read More

Ready to turn social reviews into sales?

Book a free demo with our team to get started.