The Online Review Management Blog

The bottom line is, in a highly competitive marketplace, you want to have more positive reviews than your competition. Let Us Respond’s quick review responses and easy-to-use platform is helping us improve and grow our clients’ reputation. – Jay Moreno, Red Flame Media We recently spoke to Jay, founder of Red Flame Media, about the […]

Reviews play an increasingly critical role in the customer decision-making process. It’s becoming ever more likely that customers will choose to shop at or book the services of organizations with high star ratings, lots of positive reviews and effective negative review responses. Many businesses are catching on and putting more effort into acquiring reviews and […]

Your business can’t succeed without catering to the habits and desires of younger generations, categories that now encompass many buyers under 40. These two generations represent $44 billion in purchasing power, so there’s a lot to lose if your company doesn’t evolve. Customer Reviews Vary By Generation Younger consumers, on average, turn to online reviews […]

We’re excited to announce a new look and feel for the Shoppers’ View website, a change that will make it easier for brands and mystery shoppers alike to offer customers great experiences.  Shoppers’ View powers Let Us Respond and has partnered with businesses to improve their customer experience for more than 25 years. Services include […]

Have you ever noticed a negative review that kept you up at night suddenly change to positive (or just disappear) after you take the time to craft a perfect response? That’s at least the dream scenario for any business owner. And it’s certainly possible. On most review platforms, customers can edit or delete reviews whenever […]

When you receive a negative review, it may seem like that customer is lost forever.  But that’s far from the truth. In fact, 56 percent of customers say that a business’s response to their review has changed their perspective on that business. So don’t be so quick to hit that report button on a negative […]

It’s 2022 and now more than ever customers are interacting with companies online. So what does that mean for review response management?  Simply put, more and more people are scrutinizing how your company replies to reviews across platforms. You can make a great impact and win customers over with your review response strategy—or make customers […]

As hard as you try to avoid it, at some point, your business will experience a crisis.  Every time you receive a negative review, it may feel like a crisis. Your team works hard to make your company flourish—any indicator that it isn’t can throw you off your pace. But, actually, a negative review can […]

30% of all reviews are fake. That’s according to a 2020 study conducted by Fakespot. This study looked at reviews on over two million eCommerce sites, so it’s a good indicator of the digital environment your company is working within today. But what exactly does this statistic mean for your business? What do you do […]

Online grocery shopping has understandably exploded in the last two years. 73% of customers surveyed in 2021 said they had purchased grocery items online vs. only 17% of those surveyed in 2017. Despite this changing landscape, almost everyone still ventures to a grocery store at least some point during the week. 93% of customers surveyed […]