The Online Review Management Blog

We’re here to help you boost social media review scores, maintain your online reputation, win loyal customers, and increase sales.

guide to google reviews

The Definitive Guide to Google Reviews

Any savvy business owner knows that reputation management is essential to growing. The role reviews play in reputation management is not one to overlook. According to the Spiegel Research Center (SRC), 95% of shoppers read reviews online before making a purchase. What’s more, the SRC also found that by displaying reviews, businesses can increase their […]
Read More
importance of reviews chart

The Importance of Responding to Reviews and How to Respond Effectively

Brands only have so much control over what’s said about them online. From reviews to social media posts, customers have several ways to share their experiences with a brand on a multiple of public forums. What customers say online can have a significant impact on a business. In fact, in a survey from BrightLocal, 76% […]
Read More
review management icons

Social Media Monitoring in the Age of Instant Expectations

Do you know what your customers are saying about your brand online? These days, customers have a public platform to sing your praises or express their disappointment in their experience with your brand. And you better believe customers are paying attention.  According to Nielson, 92% of people trust the recommendations and opinions of family and […]
Read More
neon sign on brick

Social Media Response is Important to Your Business

How many times do you find yourself reading online reviews to make a purchase decision on which pair of running shoes to buy or what restaurant to visit when you’re in a new city?  Probably more often than you think. In fact, 97% of customers read reviews for local businesses to aid their shopping experience. […]
Read More

Ready to turn social reviews into sales?

Book a free demo with our team to get started.

4690 Fulton St E STE #101B
Ada, MI 49301

Shoppers' View, Secret Shopper, Ada, MI