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Social Media Not Review Management

Why Social Media Management is Not Review Management

September 7, 2021 by letusrespond

The results of review management are well established: from the positive effects of quick responses to solving staffing issues to improving your SEO. Because of these benefits, many companies decide to pursue social media management—and assume that their social media manager will be taking care of managing reviews. However, it is likely not in the […]

24 hours to respond to your customer

24 Hours to Respond to Your Customer

August 12, 2021 by letusrespond

When your company is faced with negative reviews, how long do you have to respond? To answer this common question from companies, we need to understand the speed of negative reviews. We live in a marketplace fueled by digital conversations. In recent years, the term “word of mouth” has taken on a whole new meaning […]

review and reputation management header

What You Need to Know About Review Management and Reputation Management

June 19, 2020 by letusrespond

Maintaining your online image is a full-time job. Keeping up with user comments, reviews, and messages—especially if you have multiple profiles to manage—can be exhausting. Yet, it’s necessary to know what people are saying about your business. In fact, according to a report from Edelman, when researching a new product or service online, 64% of […]

google my business photos

Improve the ROI of Your Google My Business Listing with Better Photos

June 1, 2020 by letusrespond

Except for bold colors or a headline, there’s no better way to quickly capture the attention of potential customers than with images. But when it comes to your Google My Business listing—where bold colors and catchy headlines aren’t an option—how do you stand out? The answer is simple: visuals. Using visuals to draw in potential […]

voice search guide

Everything You Need to Know About Voice Search (Local Business Guide)

May 18, 2020 by letusrespond

With the popularity of digital voice assistants like Amazon’s Alexa, Apple’s Siri, Google Assistant, and Samsung’s Bixby, consumers all over the world are searching for products and services in a new way: with their voice. eMarketer estimates that in 2019, 111.8 million people in the US alone used voice search at least once a month, […]

guide to google reviews

The Definitive Guide to Google Reviews

January 9, 2020 by letusrespond

Any savvy business owner knows that reputation management is essential to growing. The role reviews play in reputation management is not one to overlook. According to the Spiegel Research Center (SRC), 95% of shoppers read reviews online before making a purchase. What’s more, the SRC also found that by displaying reviews, businesses can increase their […]

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Recent Posts

  • Client Case Study: Red Flame Media
  • Review Management Is a Secret Weapon for Understanding Customers in 2022
  • How Review Responses Can Engage All Generations
  • Exceed Customer Expectations with Shoppers’ View — New Site Is Live!
  • Customers Can Change Reviews—5 Insights You Need to Know 

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