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Review management

how to remove negative reviews

How to Delete Negative Reviews (Spoiler: You Can’t)

November 12, 2020 by letusrespond

A bad review looming on Facebook or Google is definitely a bummer for a business. The sentiment expressed by Benjamin Franklin, “it takes many good deeds to build a good reputation, and only one bad one to lose it” rings slightly true in the 21st century when it comes to your online reputation.  In fact, […]

Review Software vs. Service

How to Keep Up Online: Review Service vs. Software

September 29, 2020 by letusrespond

You’re busy—you’re running a business after all. But a big part of running a successful business involves keeping up with your online reviews. In fact, a study from BrightLocal found that 76% of customers trusted online reviews as much as recommendations from family and friends. What’s more, the same study found that 93% of customers […]

How to Respond to Negative and Positive Reviews

How to Respond to Negative Reviews and Positive Reviews

September 21, 2020 by letusrespond

Reviews have a significant impact on your business. Whether it’s a negative review that paints your business in poor light or a positive review that sings your praises, reviews matter to your customers—and should matter to you as a result. But how should you respond to reviews? Should you use the same responses for every […]

value of 5 star google reviews

The Value of 5-Star Google Reviews and How to Get Them

July 13, 2020 by letusrespond

What’s one of the first things people do when thinking about making a purchase? They turn to the internet. Customers use search engines and review sites to learn anything they can about a business and its products or services. In fact, a survey from BrightLocal found that a whopping 82% of customers read online reviews […]

review and reputation management header

What You Need to Know About Review Management and Reputation Management

June 19, 2020 by letusrespond

Maintaining your online image is a full-time job. Keeping up with user comments, reviews, and messages—especially if you have multiple profiles to manage—can be exhausting. Yet, it’s necessary to know what people are saying about your business. In fact, according to a report from Edelman, when researching a new product or service online, 64% of […]

customer loyalty graphic

How to Build a Loyal Customer Base With Review Management

February 6, 2020 by letusrespond

Customers are the lifeblood of any business. Without them, it’ll be impossible to grow. Therefore, putting them at the top of your priority list is in your best interest. Of course, selling your products or services is essential to growth. But to sell, you must recognize the impact your customers have on your ability to […]

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Recent Posts

  • Forget Net Promoter Score and Reputation Score. Focus on Reviews Instead!
  • How to Buy 5-Star Online Reviews (Warning: Don’t Do It!)
  • Why Full-Service Review Software is the Best Reputation Management Tool for Brick and Mortar Retailers
  • How to Delete Negative Reviews (Spoiler: You Can’t)
  • Google Reviews: Why You Need Them & How to Respond

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