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Review management

Social Media Not Review Management

Why Social Media Management is Not Review Management

September 7, 2021 by letusrespond

The results of review management are well established: from the positive effects of quick responses to solving staffing issues to improving your SEO. Because of these benefits, many companies decide to pursue social media management—and assume that their social media manager will be taking care of managing reviews. However, it is likely not in the […]

Online Reviews in 2021 and 2022

How 2021–2022 Will Change the State of Online Reviews

August 31, 2021 by letusrespond

Now is a unique time for customer reviews, and the rapid evolution of online reviews is continuing to change the customer experience game—for the better. If you’ve ever considered a review management plan, this quick history of reviews will show you why now is the time to put a plan in action for monitoring and […]

24 hours to respond to your customer

24 Hours to Respond to Your Customer

August 12, 2021 by letusrespond

When your company is faced with negative reviews, how long do you have to respond? To answer this common question from companies, we need to understand the speed of negative reviews. We live in a marketplace fueled by digital conversations. In recent years, the term “word of mouth” has taken on a whole new meaning […]

Solve Staffing Issues

How to Solve New Staffing Issues With Proper Review Management

June 22, 2021 by letusrespond

Welcome to 2021, when most every business in the service industry finds themselves understaffed. As a result, poor reviews are ravaging business reputations across the country. As recruitment and hiring continues, every company needs a review management plan.  Why reviews matter now, more than ever  Your staffing crisis doesn’t end with new hires. While many […]

Remarkable Customer Experiences

Creating Remarkable Customer Experiences Through Review Response Management

April 15, 2021 by letusrespond

The Experience Maker Interviews Let Us Respond So often we forget to put ourselves in our customers shoes and miss the small details that can make or break both customer experience and brand reputation. But what does it take to go beyond just reviews and ratings and create a truly remarkable experience? Our VP and […]

Review Responses Are Necessary

Online Review Responses Are Necessary: How to Convince Your Boss

March 16, 2021 by letusrespond

If you’re the head of social customer service and in charge of making sure your team answers online reviews, the following scenario may sound familiar. It’s your responsibility to make sure customers are happy, and this includes responding to all customer reviews as soon you receive them.  While the expectation is there to stay on […]

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Recent Posts

  • Client Case Study: Red Flame Media
  • Review Management Is a Secret Weapon for Understanding Customers in 2022
  • How Review Responses Can Engage All Generations
  • Exceed Customer Expectations with Shoppers’ View — New Site Is Live!
  • Customers Can Change Reviews—5 Insights You Need to Know 

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