Now is a unique time for customer reviews, and the rapid evolution of online reviews is continuing to change the customer experience game—for the better. If you’ve ever considered a review management plan, this quick history of reviews will show you why now is the time to put a plan in action for monitoring and […]
Review management
24 Hours to Respond to Your Customer
When your company is faced with negative reviews, how long do you have to respond? To answer this common question from companies, we need to understand the speed of negative reviews. We live in a marketplace fueled by digital conversations. In recent years, the term “word of mouth” has taken on a whole new meaning […]
How to Solve New Staffing Issues With Proper Review Management
Welcome to 2021, when most every business in the service industry finds themselves understaffed. As a result, poor reviews are ravaging business reputations across the country. As recruitment and hiring continues, every company needs a review management plan. Why reviews matter now, more than ever Your staffing crisis doesn’t end with new hires. While many […]
Creating Remarkable Customer Experiences Through Review Response Management
The Experience Maker Interviews Let Us Respond So often we forget to put ourselves in our customers shoes and miss the small details that can make or break both customer experience and brand reputation. But what does it take to go beyond just reviews and ratings and create a truly remarkable experience? Our VP and […]
Online Review Responses Are Necessary: How to Convince Your Boss
If you’re the head of social customer service and in charge of making sure your team answers online reviews, the following scenario may sound familiar. It’s your responsibility to make sure customers are happy, and this includes responding to all customer reviews as soon you receive them. While the expectation is there to stay on […]
How to Delete Negative Reviews (Spoiler: You Can’t)
A bad review looming on Facebook or Google is definitely a bummer for a business. The sentiment expressed by Benjamin Franklin, “it takes many good deeds to build a good reputation, and only one bad one to lose it” rings slightly true in the 21st century when it comes to your online reputation. In fact, […]