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Have you ever noticed a negative review that kept you up at night suddenly change to positive (or just disappear) after you take the time to craft a perfect response? That’s at least the dream scenario for any business owner. And it’s certainly possible. On most review platforms, customers can edit or delete reviews whenever […]

When you receive a negative review, it may seem like that customer is lost forever.  But that’s far from the truth. In fact, 56 percent of customers say that a business’s response to their review has changed their perspective on that business. So don’t be so quick to hit that report button on a negative […]

It’s 2022 and now more than ever customers are interacting with companies online. So what does that mean for review response management?  Simply put, more and more people are scrutinizing how your company replies to reviews across platforms. You can make a great impact and win customers over with your review response strategy—or make customers […]

As hard as you try to avoid it, at some point, your business will experience a crisis.  Every time you receive a negative review, it may feel like a crisis. Your team works hard to make your company flourish—any indicator that it isn’t can throw you off your pace. But, actually, a negative review can […]

30% of all reviews are fake. That’s according to a 2020 study conducted by Fakespot. This study looked at reviews on over two million eCommerce sites, so it’s a good indicator of the digital environment your company is working within today. But what exactly does this statistic mean for your business? What do you do […]

Online grocery shopping has understandably exploded in the last two years. 73% of customers surveyed in 2021 said they had purchased grocery items online vs. only 17% of those surveyed in 2017. Despite this changing landscape, almost everyone still ventures to a grocery store at least some point during the week. 93% of customers surveyed […]