Managing Customer Feedback To Improve Your Brand
Whether you're looking to professionally connect with your customers online or ensure that you're staying on top of reviews as they happen across top social media platforms, we have you covered. Let Us Respond is in the business of not only monitoring your audience feedback online, but harnessing its power to streamline a quality relationship between customer and brand.
Review Monitoring Software
Leave no stone unturned with our enterprise-level review monitoring software. We take the guesswork out of finding what social media platforms are receiving customer reviews and where they're coming from.
Gone are the days of manually logging into each social media tool to check reviews and respond directly. With Let Us Respond, you get access to a team of experts, using sophisticated technology tools, dashboards, and reports to know when and how reviews are being generated.
Our review management team utilizes dynamic review monitoring software featuring:
1) Location-by-location Listings - Reviews across top social media networks and local business directories
2) Instant Notifications - Breakdowns of incoming reviews and customer content to be addressed
3) Platform Monitoring - Near real-time dashboards of total reviews, average review scores, distribution charts, and more
4) Response Management - Respond to reviews and conduct outreach surveys
5) Comprehensive Reports - What reviews exist, how they score against other reviews, and how well they're being addressed at any given point
Response Management Services
Tracking and monitoring your social media reviews is half the battle when connecting the dots between customer feedback and brand. It's crucial to respond to all of your online reviews (both positive and negative) in a professional, customer-oriented manner.
Armed with our unique review management software, Let Us Respond assigns a dedicated team to your company's business pages and locations. These trained review experts not only keep track of your reviews the moment they're generated but also strategize a tested, professional response.
Your business reputation is on the line every time a customer makes a purchase. Let Us Respond takes the guesswork out of knowing how your customers feel and how to address their needs.
Since industry standards dictate that negative reviews be handled within 24 hours, it's crucial to have a team ready to address any customer issues. On your behalf, our online review management experts take a relationship-driven approach when responding to all positive and negative reviews. Our primary goal is to protect your reputation online, while engaging and emphasizing the one-on-one relationships you have within your market.
Supported Review Directories & Platforms
Combining software with service, our team integrates with some of the leading social media and online review platforms across multiple industries.
Google My Business
Restaurant and Eatery Integrations
Book a Table
Hotel & Hospitality Integrations
Health & Wellness Integrations
My Bank Transfer
Real Estate & Property Management Integrations