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review management

why retail grocery review response management

Why Review Response Management Matters In Retail & Grocery

November 17, 2021 by letusrespond

Local retail and grocery stores have long had a local advantage. In the past, nearby customers were guaranteed to shop at their locations—regardless of their online presence or reviews. Proximity was king. However, relying on local customers unconditionally is no longer a reliable business model. Local choices are growing in many areas, the COVID-19 pandemic […]

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What You Need to Know About Review Management and Reputation Management

June 19, 2020 by letusrespond

Maintaining your online image is a full-time job. Keeping up with user comments, reviews, and messages—especially if you have multiple profiles to manage—can be exhausting. Yet, it’s necessary to know what people are saying about your business. In fact, according to a report from Edelman, when researching a new product or service online, 64% of […]

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How to Build a Loyal Customer Base With Review Management

February 6, 2020 by letusrespond

Customers are the lifeblood of any business. Without them, it’ll be impossible to grow. Therefore, putting them at the top of your priority list is in your best interest. Of course, selling your products or services is essential to growth. But to sell, you must recognize the impact your customers have on your ability to […]

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The Definitive Guide to Google Reviews

January 9, 2020 by letusrespond

Any savvy business owner knows that reputation management is essential to growing. The role reviews play in reputation management is not one to overlook. According to the Spiegel Research Center (SRC), 95% of shoppers read reviews online before making a purchase. What’s more, the SRC also found that by displaying reviews, businesses can increase their […]

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The Importance of Responding to Reviews and How to Respond Effectively

December 19, 2019 by letusrespond

Brands only have so much control over what’s said about them online. From reviews to social media posts, customers have several ways to share their experiences with a brand on a multiple of public forums. What customers say online can have a significant impact on a business. In fact, in a survey from BrightLocal, 76% […]

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Recent Posts

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  • Customers Can Change Reviews—5 Insights You Need to Know 

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