It’s 2022 and now more than ever customers are interacting with companies online. So what does that mean for review response management? Simply put, more and more people are scrutinizing how your company replies to reviews across platforms. You can make a great impact and win customers over with your review response strategy—or make customers […]
How Responding to Reviews Can Prevent a Crisis
As hard as you try to avoid it, at some point, your business will experience a crisis. Every time you receive a negative review, it may feel like a crisis. Your team works hard to make your company flourish—any indicator that it isn’t can throw you off your pace. But, actually, a negative review can […]
10 Warning Signs Your Reviews Are Fake
30% of all reviews are fake. That’s according to a 2020 study conducted by Fakespot. This study looked at reviews on over two million eCommerce sites, so it’s a good indicator of the digital environment your company is working within today. But what exactly does this statistic mean for your business? What do you do […]
5 Ways Grocery Stores Can Make the Most of Review Response
Online grocery shopping has understandably exploded in the last two years. 73% of customers surveyed in 2021 said they had purchased grocery items online vs. only 17% of those surveyed in 2017. Despite this changing landscape, almost everyone still ventures to a grocery store at least some point during the week. 93% of customers surveyed […]
Pay Attention to these 15 Review Sites in 2022
Gone are the days when customers reviewed their favorite businesses on just one or two review sites. Now, there are specialized sites where they can leave their reviews for almost any industry! No matter the industry you’re in, it’s worthwhile to claim relevant profiles across review sites and make them start advertising for you. It’s […]
How to Get Online Reviews From Social Media Sites
Your Google business profile is set up, your Facebook page is verified and you’re raking in reviews (or at least implementing the tips found here and here). But what about other sites where your business has a profile — such as Instagram, Twitter, TikTok or LinkedIn? These sites don’t have a “leave a review” function, […]